Refund policy
At Gpracing, your satisfaction matters to us. If you're not completely happy with your Garmin cycling product, we're here to help.
30-Day Return Window
You have 30 days from the date you receive your order to return it for a refund. This is well beyond the statutory 14-day right of withdrawal required under Dutch and EU consumer law (Wet Koop op Afstand), giving you extra time to make sure your product is right for you.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, with all accessories, manuals, and cables included
- Free of activation on Garmin Connect where applicable (please deactivate/unpair your device before returning)
Free Return Shipping
We cover the cost of return shipping. You won't pay a cent to send your item back to us.
No Restocking Fee
We never charge a restocking fee. If your return meets the conditions above, you'll receive a full refund of the product price.
No Final Sale Items
Every product we sell — including sale and discounted items — is eligible for return. We don't have any final sale exclusions.
How to Start a Return
- Contact our support team via our Contact Us page, by email at info@gpracing.nl, or by phone at +31 6 42059330.
- Include your order number and the reason for your return.
- We'll send you a return shipping label and instructions.
- Pack the item securely in its original packaging and send it back using the provided label.
Refunds
Once we receive and inspect your returned item, we'll notify you by email that it has been received. If approved, your refund will be processed to your original payment method within a few business days. Please note that your bank or card provider may take additional time to reflect the refund on your statement.
Damaged or Defective Items
If your Garmin product arrives damaged or defective, please contact us within 30 days of delivery. We'll arrange a free return and send a replacement or issue a full refund, including any original shipping costs.
Garmin Manufacturer Warranty
In addition to our return policy, Garmin cycling products are covered by Garmin's manufacturer warranty. For issues arising after our 30-day return window, please refer to Garmin's official warranty terms or contact Garmin support directly.
Questions?
Our team is happy to help with any questions about your return.
Gpracing Nieuwe Herengracht 25, 1011 RL Amsterdam, Netherlands Phone: +31 6 42059330 Email: info@gpracing.nl Contact page: https://gpracing.nl/pages/contact