FAQs

Frequently Asked Questions

Orders

How do I place an order? Simply browse our Garmin cycling products, add your items to cart, and complete checkout on our website.

Can I change or cancel my order after placing it? Please contact us as soon as possible at info@gpracing.nl or +31 6 42059330. If your order hasn't been processed yet, we'll do our best to accommodate changes or cancellations. Once an order has shipped, it can no longer be changed, but you're welcome to return it under our Return Policy.

How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package.

Shipping

How long does shipping take? Orders are handled within 1–2 business days and typically arrive within 5–8 business days after that, for a total of about 6–10 business days from order to delivery.

Do you ship internationally? [Insert shipping destinations — e.g., Netherlands only, or list other countries.]

How much does shipping cost? [Insert shipping cost details.]

What if my package is lost or delayed? Contact us and we'll investigate with the carrier on your behalf.

Returns & Refunds

What is your return policy? We offer a 30-day return window from the date of delivery, with free return shipping, no restocking fee, and no final sale exclusions.

How do I start a return? Contact us via our Contact Us page, email info@gpracing.nl, or call +31 6 42059330 with your order number and reason for return. We'll send you a free return shipping label.

When will I get my refund? Once we receive and inspect your returned item, we'll process your refund to your original payment method within a few business days.

What if my item arrives damaged or defective? Contact us within 30 days of delivery and we'll arrange a free replacement or full refund, including original shipping costs.

Products & Warranty

Are your Garmin products genuine? Yes, all products we sell are genuine Garmin products.

Do Garmin products come with a warranty? Yes, Garmin cycling products are covered by Garmin's manufacturer warranty. For issues after our 30-day return window, please refer to Garmin's official warranty terms or contact Garmin support directly.

Which Garmin cycling product is right for me? Not sure which device fits your needs? Contact us and our team will be happy to help you choose.

Payment

What payment methods do you accept? [Insert accepted payment methods — e.g., iDEAL, credit card, PayPal.]

Are your prices inclusive of VAT? Yes, all prices displayed include applicable VAT unless stated otherwise.

Contact

How can I reach customer support?